Help centre

Frequently asked questions

Everything customers usually ask before and after ordering. Can't find your answer? Message us on WhatsApp.

What payment methods do you accept?

Every order is confirmed with a 30% advance by bank transfer (any bank app, JazzCash or Easypaisa). You pay the rest in cash on delivery.

How long does delivery take?

It depends on your city and the piece, and made-to-order items take longer. Delivery charges depend on size and distance: large furniture going to a far city can cost Rs 10,000 to 20,000. Ask us on WhatsApp for an exact quote before you order.

Do you deliver to my city?

We deliver across Pakistan, from Karachi to Islamabad. Message us your city on WhatsApp and we will confirm the details.

Can I customise the size, colour or finish?

Yes. Most rattan and pallet pieces can be made in another size, colour, cushion fabric or finish. Start a custom order or message us on WhatsApp with what you have in mind and we will confirm the design and price.

What if my order arrives damaged?

Message us on WhatsApp with your order number and photos within 3 days of delivery and we will arrange a replacement.

Can I return or exchange an item?

We do not take returns or exchanges, so please ask us anything before you order. If your item arrives damaged, faulty or incorrect, message us within 3 days of delivery and we will replace it.

Does my order need assembly?

Most furniture and decor arrives ready to place. If anything needs simple assembly, message us on WhatsApp and we will walk you through it.

Can I see real photos before I order?

Yes. Message us on WhatsApp and we will send real photos and videos of the piece you like.

Do you handle bulk or institutional orders?

Yes. Horti Club has designed and built projects for government and institutional clients for over 25 years. Message us with your requirements and we will prepare a quote.

How do I check on my order?

Use the Track my order page, or send us your order number on WhatsApp and we will update you.

Made to order

Want something made for you?

Send us your idea and reference photos. We will come back with a design and a price.

Start a custom order

Talk to us

Still have a question?

A real person replies on WhatsApp, from first question to delivery.

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